📖 eBook: Agent networks role in CBDC adoption in Africa

The digital bridge is a concept that refers to the role of a human agent as a facilitator of access to digital products, particularly for customers who are unable or unwilling to use them directly.

The agent acts as a bridge between the customer and the digital product, helping to overcome barriers such as lack of trust, access, literacy, or convenience that may prevent the customer from using the product. In the context of financial services, a digital bridge agent may help customers who are not familiar with technology or who lack access to the internet to access digital financial services such as online banking, mobile money, and digital wallets. The agent can assist with tasks such as account registration, account management, and transactions, and can also provide education and support to help customers become more comfortable and confident with the use of digital financial services.

The digital bridge concept is particularly relevant in developing countries where financial inclusion is a major challenge. By providing a human intermediary, the digital bridge approach can help to increase access to financial services for underbanked and unbanked populations, improve financial literacy, and promote savings and financial planning.

This can ultimately support economic development and poverty reduction by enabling more people to participate in the formal financial system.

Are you a financial professional working in an emerging market? Are you interested in learning about the latest developments in central bank digital currencies (CBDCs)? If so, this eBook is for you!